Servicing Norfolk, Suffolk
& East Anglia

Trusted, local FENSA accredited installers

10 year no-quibble
guarantee on all work

Frequently Asked Questions

We’ve done our best to answer some of the most frequently asked questions below. Feel free to get in touch if you require additional information about any of our services

Our Company

We are based in Norwich, Norfolk and service customers across South Norfolk, North Norfolk, Suffolk and Kings Lynn.
We don’t have a showroom. Instead, if you are interested in viewing a warm roof, we would be happy to arrange a visit to a nearby property we have worked on in your area. Contact us to learn more.


We use A-Rated double glazed glass units as standard. If you require extra insulation, we can upgrade these to triple glazed. Talk to our sales team about your options and prices.
A true aesthetic rival to original timber, our flush sash windows are ideal for conservation and heritage locations, whilst adding a unique twist to new build properties. Typically, they can be used within listed buildings but it’s always best to consult with your local planning officer to make sure as each location and property is different.
In line with our environment policy, all waste generated by the removal of your old windows will go to a local waste disposal company that will recycle 99% of the product with the remainder being used to generate power as electricity and heating.


The short answer is ‘Yes’! Chat to our sales team about designs for wider entrances that feature matching glazed side panels.
We recommend that you apply oil to the hinges of all doors once a year to keep them in tip-top condition. Other than that, the only maintenance your door should require is the occasional sponge down with a damp cloth to remove dust and grime.
All replacement windows and doors have to be registered with FENSA. If you ever come to sell your house, the purchaser may require FENSA certification – so its best just to do it.


Warm Roof installations are an innovative home improvement that can transform a conservatory into an all year round living space and provide incredible energy efficiency to your home. Warm roofs are engineered to outperform other roof conversions and give you the customisation needed with colour, material, window and tile options available. The long term benefits make a Warm Roof a property investment, increasing the value of your home from its ‘extension’ like design, and reducing your annual heating bill through its temperature regulation.
Our warm roof system is a quality engineered, fully ventilated structure that exceeds building regulations to all thermal and structural standards. 125mm of Celox insulation sits within the roof structure to eliminate any cold bridge between the rafters and roof covering, keeping the cold air out in winter months and preventing excessive heat build-up within the summer period – This is what gives the conservatory that perfect year-round environment.
Every project is different, but typically the whole process takes 3-6 days to complete. Due to the roof’s design and our installation process, you could have a watertight installation within the first day, depending on the size and complexity of the project. The approach we take to remove your roof, prepare the conservatory frame and begin the construction has been optimised over time to be as efficient as possible.
Habify uses Guardian’s market-leading Warm Roof System that has been subjected to independent thermal analysis. The analysis takes into account the entire roof assembly, including cold bridging, to give a true U-value as required by Building Regulations. The roof is a solid, tiled roofing system engineered using weatherproof materials and benefits from superior insulating properties. Many other roof conversion solutions state a similar U-value, but this is theoretical unless the entire assembly has had thermal testing.
The Guardian Warm Roof system carries LABC & LABSS certification, meaning it is Building Control compliant throughout the UK & Scotland. The process should proceed faster, smoother and without complication, covered as part of our full service with the assistance you require for related enquiries.
When purchasing a roof our project manager and surveyor will be your direct contacts. During the project, you will have a dedicated customer support advisor and direct contact with our project manager for any issues or enquiries. Our on-site workforce will also be available to assist you if needed. Our dedication to your property from start to finish is of utmost importance, there will always be someone available to help you when you need it.